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AFT: Communicating With Confused or Sensory-impaired People - Guidelines for VolunteersLinda Hume, LPN, AFT
Specialist The Person who is Confused:
The Visually Impaired Person:
Hearing Impaired Persons:Visit in a distraction free environment, with as little background noise as possible. Don't shout, instead speak in a slow clear voice, facing the person, at eye level. Use gestures, facial expressions, and touch to facilitate understanding. Never abruptly begin a conversation- first get the persons attention by facing them and lightly touching arm or shoulder. Last Updated:
09/07/05 |
©2005 Northeast Rehabilitation Health Network |
Visit in a quiet, distraction free environment, if possible. Simplify your
topic, ask "yes," "no," or alternate choice questions. Approach the person
slowly, from the front, touch them before talking, and use their name
periodically during the conversation. Speak clearly, not too quickly, and at
eye level. Never talk about a person in their presence without including
them in the conversation, or talk to them as if they were a child, patting
them on the head or using baby talk. Some people may have short attention
spans, watch for signs of restlessness, agitation, or tuning you out, and
end the visit on a positive note with a sense of closure. Encourage
reminiscence, which can serve as a source of comfort as well as an 'anchor'
to a more attractive "reality". Always remember to maintain your sense of
humor, and cultivate a positive, accepting attitude.
When you enter the room, speak to the person,
telling them who you are in a normal voice. It is helpful to describe your
dog, what he looks like , his personality traits, and his body expressions
or posture as the visit progresses. Be sure to encourage the person to touch
the dog, as tactile stimulation and touch as a means of gathering
information is extremely important to the visually-impaired. Always tell the
person when you are leaving, giving him a chance to give the dog a goodbye
pat.