ABOUT THE DATA PRIVACY INCIDENT
Northeast Rehabilitation Hospital Network (“NRHN”) learned of an incident that may affect the privacy of certain information. NRHN is providing notice of this incident so potentially affected individuals may take steps to better protect their personal information, should they feel it appropriate to do so.
FREQUENTLY ASKED QUESTIONS
What Happened? On September 30, 2021, NRHN became aware of suspicious activity related to its systems. Upon discovery, we immediately initiated our IT response protocols and launched an investigation with third-party forensics experts, which determined that certain files were accessed between September 30, 2021, and October 5, 2021. However, there is no evidence to indicate that any accessed data has been misused. NRHN has undertaken a lengthy and labor-intensive process to identify the information within the affected systems and address information associated with the affected individuals.
What Information Was Involved? The investigation into this incident is ongoing. Upon conclusion of the investigation, NRHN will be taking steps to directly notify those individuals whose information was affected as a result of this incident and provide detail on what specific information may be affected.
What is NRHN Doing? We take the security of confidential patient records and all data we are entrusted to hold very seriously. In line with our incident response protocols, we implemented additional technical security measures and we will continue to monitor our network and take appropriate measures to protect our systems. NRHN notified law enforcement of this incident and is notifying regulators, as necessary. NRHN is working diligently to identify the individuals whose information may have been affected is a result of this incident and to provide them with further information regarding this incident. We appreciate our valued patients and are grateful to serve this community.
What You Can Do. NRHN encourages affected individuals to review and consider the information and resources outlined in the Steps You Can Take to Protect Your Personal Information addressed below.
For More Information. NHRN has established a dedicated assistance line for individuals seeking additional information regarding this incident. Individuals may call 855-604-1665 between 9:00 am and 9:00 pm Eastern Time, Monday through Friday, for additional information. Individuals may also write to NHRN at 70 Butler Street. Salem, New Hampshire 03079. Potentially affected individuals may also consider the information and resources outlined below.
STEPS YOU CAN TAKE TO PROTECT YOUR PERSONAL INFORMATION
NHRN encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud and to review account statements, credit reports, and explanation of benefits forms for suspicious activity.
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:
- Full name (including middle initial as well as Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- Addresses for the prior two to five years;
- Proof of current address, such as a current utility bill or telephone bill;
- A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
- A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.
Should you wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:
|Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069||Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013||TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016|
|Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788||Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013||TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094|
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.