Here are some of the frequently asked questions we receive. If you still have questions you would like answered please contact us at 603-893-2900.

Inpatient FAQs

How would I report a concern about quality or safety?

You can contact any member of our Leadership team, our Quality Department, or our Patient Relations Specialist by phoning the hospital’s main number and asking the Operator.  As a Joint Commission accredited organization we are also required to notify you that you can contact them in the following ways:

–        At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website

–        By mail to “The Office of Quality and Patient Safety  (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

What about my valuables, electronic devices and money?

Valuables are best left at home. Please ask a family member or friend to take any valuables or large amounts of money home for you. The hospital is not responsible for your valuables, including laptop computers, cell phones or any other electronic devices.

Do you have interpreters available?

Medical interpretation is available to help patients who speak a language other than English. Please ask a care team member to request interpretation services.

What type of spiritual support is offered to patients and families?

Northeast Rehabilitation respects patients’ spiritual beliefs and we recognize that the healing process must include all dimensions of a person’s life. Upon admission patient and families are informed that their spiritual leaders are welcome 24 hours a day 7 days a week for support and spiritual guidance. NRHN engages spiritual leaders from the community representing all faiths in order to meet the spiritual needs of our patients.

Can I smoke while at the hospital?

All of our hospitals and outpatient clinics are smoke free environments.

Can I bring in my own electrical appliances?

Patients may bring in their personal items such as hair dryers, electric razors, curling irons, etc. For safety reasons, we do require all items be inspected by a member of our Safety Department before use.

How will my laundry be handled?

NRHN does not offer in house laundry service. Patients must make arrangements to have their clothes laundered.

What about television and telephone service?

There is a telephone at each bedside from which patients may make local calls simply by dialing “8” (“9” at our Manchester location) then the number, or may make long-distance calls (for a charge) through the operator by dialing “0” for assistance. You may receive a call at any hour, but we ask that callers respect patient’s need for quiet after 9:00 p.m., at which time calls are routed through the nursing station. There is a television for each bed with access to a wide variety of network programming.

What can I expect related to food and nutrition services?

The Food and Nutrition Services Department specializes in providing a wide range of delicious foods each day for our patients. For those observing religious or dietary restrictions, special meals are happily prepared. Our registered dietitians and nutrition staff will help plan your meals. Your visitors are welcome to join you for meals in the cafeterias at our Salem, Nashua, and Manchester locations. At our Portsmouth location your visitors may purchase a tray of food as there is no functioning cafeteria for visitors. Vending selections and beverages are available on weekends and after hours at all locations.

How will I get flowers or mail sent to me?

Any mail or flowers sent to you at NRHN will be delivered to your room daily. Outgoing mail may be left with the receptionist at the front desk.

Do you have internet access?

Yes, we offer high speed internet access. For any assistance connecting to NRHN’s wireless network, please contact nursing or reception.

Can my pet come visit me?

Family pets (dogs and cats only) are welcome to visit from October 1 through April 1. Pet visitation is prohibited from April 1 through October 1 due to the high prevalence of ticks and tick-borne illness in NH.

For complete details on the policy and expectations, please speak with your case manager.

  • Proof of current vaccinations, especially rabies, must be shown to the receptionist at the front desk before the pet is brought into the building or for a visit outside.
  • All dogs must be on a leash and cats on a lead or in a carrier at all times.
  • Visits would take place in the lobby, patient room, and/or on outside patio areas, weather permitting.

The pet visitation policy is subject to change based on any environmental or infection control risks that may develop. If the policy is not followed, we reserve the right request that the pet leave the building.

What is your visitor policy?


  • We are allowing hospital patients to have two visitors at a time during the designated visiting hours of 11:00 AM to 8:00 PM, seven days per week.
  • Patients may have more than two visitors each day. However, only 2 visitors per patient will be allowed in the room at one time. Visits may take place outside, weather permitting. We encourage families and friends to coordinate visitation times.
  • Children of any age may visit.
  • We understand how important it is for you and your loved ones to be able to connect during these difficult times. That is why we continue to utilize video conference applications such as FaceTime, Microsoft Teams, and Google Duo to support these important relationships. Our goal is to help you feel connected.
  • When appropriate, we also offer Care Partner Education Sessions to make sure that this individual is prepared for the next steps once their loved one is discharged. Our case managers will work directly with this individual to schedule any sessions.

Visitors may be restricted if one of the following is a concern:

  • The presence of a visitor would be medically or therapeutically contraindicated in the best clinical judgement of the healthcare professional.
  • The presence of the visitor would interfere with the care of or rights of any patient.
  • Visitors are engaging in disruptive, threatening, or violent behavior toward any staff member, patient, or another visitor.
  • Visitors are noncompliant with hospital policy.

The hospital may require visitors to wear personal protective equipment provided by the facility or provided by the visitor and approved by the facility. Northeast Rehabilitation Hospital may require visitors to comply with reasonable safety protocols and rules of conduct to maintain a safe and mutually respectful environment for all of our patients, staff, and visitors. We thank you for partnering with us to create a safe healing environment for everyone we serve.

What will my day be like?

Your length of stay will depend upon your individual needs and progress toward the goals set by your rehab team. Although the treatment plan and schedule is customized for each patient, you can expect a typical day to include:

  • Morning: bathing, dressing, breakfast, therapy sessions, and rest time
  • Afternoon: lunch, rest time, and more therapy sessions
  • Evening: dinner, free time, and family visits

What should I bring?

Upon arrival you should have your insurance card and copy of your advance directive. Generally, you should bring casual, comfortable clothing and shoes, as well as such essentials such as pajamas, a robe, slippers, hand razor and personal toiletries. Please do not bring valuables such as money or jewelry. No medications should be brought from home since all necessary medications will be provided by our in-house pharmacy. For a more detailed list, please click here to view our What Patients Should Bring page.

Outpatient FAQs

Do you have evening appointments?

Yes, we offer evening appointments at every clinic, but each clinic’s hours vary slightly.

Is my therapist licensed?

Yes, every therapist employed by Northeast Rehab is licensed in the State where they work.

Will I get a home program?

Yes, you will be given a home exercise program to help with your progress while you’re in therapy and to allow you to maintain your progress when you are discharged from therapy. The more consistent you are with your home exercises will help you achieve maximum results.

Do you offer interpreter services if I don’t speak English?

Yes, if you require an interpreter, Northeast Rehab will provide these services for you.

How do I schedule my evaluation?

Call our Central Scheduling number at 888-950-9939 to be scheduled at the clinic of your choice.

Will I have the same therapist on each visit?

We do our best to keep you with the same therapist on each visit. There are occasions where we work in teams of two where you may be working with two therapists within the clinic. Therapists do a great job communicating and collaborating to work together to achieve your goals.

Will physical therapy hurt?

In most cases, therapy should not increase your pain. In some instances, patients may report light muscle soreness, depending upon the type of exercises you are being instructed in, but this should subside in a day or so. Your therapist will educate you on what you should expect and how pain doesn’t always equal harm. You should communicate any changes to your symptoms before, during and after each therapy visit.

Do you accept my insurance?

Northeast Rehab accepts most major insurance carriers and plans for your outpatient therapy. Your insurance information will be verified before your first appointment and any out-of-pocket costs like co-pay or deductible information will be shared with you. However, we recommend that you contact your insurance provider to learn the details of your coverage.

What can I expect at my first session?

At your first therapy session, your therapist will perform a comprehensive evaluation to determine a plan of care. Testing may involve flexibility, strength, walking, balance, and safety. You and your therapist will set goals that will be monitored throughout your stay. In most cases, if appropriate, you will also be started on a home program to get you on the road to recovery. You will also be educated on any important information related to your condition. This may include managing pain, expectations for your condition, or even some initial stretches or exercises.

Do I need a doctor’s order/prescription?

Yes, we require a doctor’s order for all new patients. While, in most cases, we can see patients for ‘Direct Access’ in the States of Massachusetts and New Hampshire, insurance often requires a doctor’s prescription to cover your therapy services. So, to minimize any out-of-pocket costs to you, please make sure you get an order for therapy from your doctor.

How many times per week will I need therapy?

At the time of your evaluation, your therapist will determine a plan of care that is individualized to you and your condition. Recommendations can range from one to three times per week, but most often, therapy is recommended two times per week.

How long is each session?

Every session is scheduled for 45 minutes and provides one-to-one time for you and your therapist to work on your plan and goals. You should expect to be in the clinic for about 45-60 minutes total.

What should I bring to my first appointment?

Please bring the following items to your first appointment:

  • Doctor’s orders
  • Driver’s license
  • Insurance card
  • Any copay or deductible payments

What should I wear?

Please arrive wearing loose, comfortable clothing.

What is the difference between a doctor’s order or prescription and an insurance referral?

A doctor’s order is a prescription for therapy from your doctor. Depending upon your specific insurance plan, an insurance referral from your PCP may be required for your insurance company to approve your therapy. Please check with your insurance carrier to find out if you need a PCP referral or if your physical therapy prescription will satisfy your insurance plan’s requirements.

What is speech therapy?

Speech therapy provides treatment to help you reach your individualized communication, cognitive or swallowing goals and achieve the greatest amount of independence possible. Speech therapy can help with word finding, formulating thoughts, comprehending what you hear or read, remembering recent events, focus and concentration or experiencing changes in voice or speech clarity. We work with a variety of diagnoses including stroke, brain injury, concussion, Parkinson disease and other neurologic conditions. Your therapist will conduct a thorough assessment and collaborate with you and your family to create an individualized treatment plan.

What is occupational therapy?

Occupational Therapy (OT) utilizes the therapeutic use of everyday life occupations with people, to support occupational performance and participation. These may include activities of daily living (i.e. bathing and dressing), instrumental activities of daily living (i.e. cooking and driving), health management, rest and sleep, education, work, play, leisure and social participation. A person may seek occupational therapy services due to illness, pain, an injury, a neurological condition, or disability. Your OT evaluation would include:

  • An individualized assessment looking at your medical history, interests, and what deficits may be interfering with your daily function.
  • A unique plan to improve your ability to perform daily activities and reach your goals.
  • Ongoing assessments to make sure that you are meeting these goals.

What is physical therapy?

Physical/Occupational/Speech/CHT Therapy uses many different treatment techniques to help you achieve optimal outcomes. These treatments can include any combination of hands-on techniques, stretching, exercise, and education. Depending upon your specific needs, you may benefit from some of our specialized services like aquatic therapy, dry needling, vestibular therapy, just to name a few. You and your therapist will create goals and determine a plan individualized to your specific needs to help you achieve your goals.

Pain Clinic FAQs

What happens on the day of my pain management procedure?

You will receive specific education and instructions on the procedure that you have been scheduled for after discussion with the physician. Generally most injections require you to have a responsible adult with you to drive you home after the procedure. If you do not have someone to drive you home, your procedure will  need to be rescheduled. You can take your medications and eat a light meal prior to your procedure unless otherwise instructed. You are advised not to work or return to work the day of the procedure. You will be advised to go home and rest for the remainder of the day.

Arrive at the scheduled time that was provided to you when your appointment was scheduled. You do not need to arrive any sooner. After registration, a nurse will review any changes in your health, review your medications, obtain your vital signs and answer any questions you may have prior to your injection. After the injection, you will have a short recovery where a nurse will review your discharge instructions and provide you with any follow up visits.

What should I expect during my first visit to the Pain Clinic?

You will be asked to complete a questionnaire about your medical history and pain, and will be examined and evaluated. You may download this form and bring the completed form to your visit.  An individualized treatment plan will be developed for you relating to the nature of your pain. Treatment will be performed at Northeast Rehabilitation Hospital as an outpatient basis.

What should I bring with me to my pain management appointment?

Please bring with you to your appointment any medical records or X-ray reports you have related to your pain, medications you are currently taking, and any information you have relating to health insurance coverage.

How do I set up an appointment at the Pain Clinic?

Your physician needs to set up your initial referral to the Pain Management Center. Your physician can either contact our office to initiate your referral request or fax to us directly your demographics, office notes with a history describing your pain and reason for referral, including current medications as well as an outline of any previous medications, tests, X-rays and treatments.

Patient Billing FAQs

Our Network’s Standard Charges

The information provided is a comprehensive list of charges for each inpatient and outpatient item or service provided by our hospital. The list of standard charges and shoppable services are posted by Northeast Rehabilitation Hospital on an annual basis. Charges shown in the chargemaster and shoppable service files do not necessarily reflect what a patient ultimately pays for services and therefore are offered only as a tool to estimate out-of-pocket responsibility or to compare hospital costs.

Because rates are updated periodically, patients should contact our Patient Accounts staff at Northeast Rehabilitation Hospital 603-890-7600 for information about the cost of your care.

NHHA Price Transparency FAQs
NRHN Standard Charges
NRHN Shoppable Services (Excel)

Who should I contact if I have a billing question?

The Billing Department is available Monday through Friday from 8:00 AM – 4:30 PM to answer your billing questions. You may dial the number of the biller handling your account as shown on your statement or you may call 603-890-7600 to be directed to that person.

Will my insurance cover therapy?

Prior to your first visit, our pre-registration team will make every effort to verify your insurance coverage. This is not, however, a guarantee of payment. That will be determined by your insurance plan once the claim has been billed. Authorizations and referrals must be in place if they are required by your plan. Should you need it, the Billing Department will work with you to minimize any financial burdens. Payment plans can be arranged for any substantial co-responsibility balances you may owe.

What is a deductible?

This is an amount pre-determined by your particular health plan and usually must be met or satisfied before the insurance plan will make any payment.

What is coinsurance?

This can be an amount that you must pay after you have met your deductible. It is based upon a percentage of the allowed amount owed for the services you receive.

What is an ‘out-of-pocket’ amount?

This is usually the maximum amount that you are required to be responsible for. After that is reached in any plan year, the plan usually pays 100% of the allowed costs for services.

What is a copy or copayment amount?

This is a flat fee as determined by your health plan that you are responsible for usually at each visit or encounter. All copays are collected at the time of the visit.

Human Resources FAQs

How would I report a concern about quality or safety?

You can contact any member of our Leadership team, our Quality Department, or our Patient Relations Specialist by phoning the hospital’s main number and asking the Operator.  As a Joint Commission accredited organization we are also required to notify you that you can contact them in the following ways:

–        At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website

–        By mail to “The Office of Quality and Patient Safety  (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

How do I apply?

NRHN accepts only online applications. To explore our available jobs and their descriptions please search here.

I don’t have a resume, do I still complete the online application?

Yes. Your completed application will include work history, education and applicable certificates/licenses. This completed application will allow us to compare your experience and skills against the job requirements.

What happens to my application when I apply online?

Your application is automatically routed to our Healthcare Recruiter who will review your experience and skills to determine if they meet the requirements of the position. Our Healthcare recruiter will then forward your application onto the manager hiring for the position to review.

Will I be contacted after I submit my application?

You will receive an automatic email notification once you submit your application. We receive many applications and will reach out to those applicants that we would like to schedule an interview with.

Who should I call to follow up on my application?

Although we would love to speak to all applicants, our managers are treating/working managers and often with patients. We do thoroughly review applications for all open positons, so please be assured that your application is viewed and you will be contacted if the hiring manager would like to interview. You can always log back into the system to view the position, if it is not on the posting that does mean it was filled.

Is there a limit to the number of jobs to which I can apply?

You are encouraged to apply for the positions that best meet your qualifications and interests. You may see multiple positions in different clinic sites, however we encourage you to maintain a targeted search and apply for those that are the hours and location you would like to work.

How should I prepare for my interview?

Congratulations on this next exciting step in your career search! The manager or Healthcare Recruiter will provide details about the interview such as the date, time and locations of the appointment.

Before you arrive for your appointment please review the history of NRHN and think about your previous employment responsibilities and accomplishments and how these can impact exceptional patient care here at NRHN. Professional attire is always appreciated.

Smile! Interviews do tend to bring out nerves, but remember we are excited to meet you and get to know you and what you can bring to NRHN!

What are the employment options offered at NRHN?

NRHN offers full-time, part-time and per diem to fil every schedule.  These options include:

  • Full-time: A regular schedule each week of between 30 and 40 hours.  Full insurance benefits are available.
  • Part-time: A regular schedule less than 30 hours per week.  Pro-rated full insurance benefits are available at 20 hours per week or more.
  • Per-diem: Unscheduled employment on an as needed basis, often by the day, but may be utilized for unspecified periods of time based upon the needs of the hospital/network.  Per diem positions in some departments are subject to a required commitment to retain per diem status.

What is a pre-employment health screen?

Once an offer is extended from Human Resources it is a prerequisite that you successfully passs a pre-employment health screen and have proof of certain immunizations.  Please see our Employee Health and Wellness information for the requirements.

What will my orientation be like?

Your start date will be a schedule New Employee Orientation date, this full day provides an overview of required information delivered by the experts in their field employed here at NRHN.  Depending on the position you are hired for, your orientation continues in the department with the appropriate schedule for the required trainings.  Information on your orientation schedule will be provided by Human Resources.  Professional dress is required.