FAQs

Here are some of the frequently asked questions we receive. If you still have questions you would like answered please contact us at 603-893-2900.

Inpatient FAQs

How would I report a concern about quality or safety?

You can contact any member of our Leadership team, our Quality Department, or our Patient Relations Specialist by phoning the hospital’s main number and asking the Operator.  As a Joint Commission accredited organization we are also required to notify you that you can contact them in the following ways:

–        At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website

–        By mail to “The Office of Quality and Patient Safety  (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

What about my valuables, electronic devices and money?

Valuables are best left at home. Please ask a family member or friend to take any valuables or large amounts of money home for you. The hospital is not responsible for your valuables, including laptop computers, cell phones or any other electronic devices.

Do you have interpreters available?

Medical interpretation is available to help patients who speak a language other than English. Please ask a care team member to request interpretation services.

What type of spiritual support is offered to patients and families?

Northeast Rehabilitation respects patients’ spiritual beliefs and we recognize that the healing process must include all dimensions of a person’s life. Upon admission patient and families are informed that their spiritual leaders are welcome 24 hours a day 7 days a week for support and spiritual guidance. NRHN engages spiritual leaders from the community representing all faiths in order to meet the spiritual needs of our patients.

Can I smoke while at the hospital?

All of our hospitals and outpatient clinics are smoke free environments.

Can I bring in my own electrical appliances?

Patients may bring in their personal items such as hair dryers, electric razors, curling irons, etc. For safety reasons, we do require all items be inspected by a member of our Safety Department before use.

How will my laundry be handled?

NRHN does not offer in house laundry service. Patients must make arrangements to have their clothes laundered.

What about television and telephone service?

There is a telephone at each bedside from which patients may make local calls simply by dialing “8” (“9” at our Manchester location) then the number, or may make long-distance calls (for a charge) through the operator by dialing “0” for assistance. You may receive a call at any hour, but we ask that callers respect patient’s need for quiet after 9:00 p.m., at which time calls are routed through the nursing station. There is a television for each bed with access to a wide variety of network programming.

What can I expect related to food and nutrition services?

The Food and Nutrition Services Department specializes in providing a wide range of delicious foods each day for our patients. For those observing religious or dietary restrictions, special meals are happily prepared. Our registered dietitians and nutrition staff will help plan your meals. Your visitors are welcome to join you for meals in the cafeterias at our Salem, Nashua, and Manchester locations. At our Portsmouth location your visitors may purchase a tray of food as there is no functioning cafeteria for visitors. Vending selections and beverages are available on weekends and after hours at all locations.

How will I get flowers or mail sent to me?

Any mail or flowers sent to you at NRHN will be delivered to your room daily. Outgoing mail may be left with the receptionist at the front desk.

Do you have internet access?

Yes, we offer high speed internet access. For any assistance connecting to NRHN’s wireless network, please contact nursing or reception.

Can my pet come visit me?

Pets can visit with patients in our lobby and with proper documentation of current vaccinations.

What is your visitor policy?

Visits from family and friends are encouraged at NRHN. Our standard visiting hours are 11:00 am – 8:30 p.m. However, we will accommodate more flexible hours based upon individual family needs. Free and ample parking is available at all locations. Please note that, to ensure safety, visitors may not take patients off the hospital campus without the approval of a physician. Children should be supervised at all times.

What will my day be like?

Your length of stay will depend upon your individual needs and progress toward the goals set by your rehab team. Although the treatment plan and schedule is customized for each patient, you can expect a typical day to include:

  • Morning: bathing, dressing, breakfast, therapy sessions, and rest time
  • Afternoon: lunch, rest time, and more therapy sessions
  • Evening: dinner, free time, and family visits

What do I need to do to ensure personal safety?

  • Do not get in or out of a wheelchair unassisted
  • Use the handrails in the rest rooms, bath, shower and along the corridor walls
  • Alcoholic beverages and unprescribed drugs are not permitted on Northeast Rehab property

What should I bring?

Upon arrival you should have your insurance card and copy of your advance directive. Generally, you should bring casual, comfortable clothing and shoes, as well as such essentials such as pajamas, a robe, slippers, hand razor and personal toiletries. Please do not bring valuables such as money or jewelry. No medications should be brought from home since all necessary medications will be provided by our in-house pharmacy. For a more detailed list, please click here to view our What Patients Should Bring page.

Outpatient FAQs

Will my insurance cover therapy?

Prior to your first visit, our pre-registration team will make every effort to verify your insurance coverage and let you know what they find either at or prior to that first visit. However, this is not a guarantee of payment. That will be determined by your insurance plan once the claim has been billed. Authorizations and referrals must be in place if they are required by your plan. The Billing Office will work with you to minimize any financial burdens. Payment plans can be arranged for any substantial co-responsibility balances you may owe.

Who should I contact if I have a billing question?

The billing department is available Monday thru Friday form 8-4:30 to answer your billing questions. You may dial the number of the Biller handling your account as shown on your statement or you may call 603-890-7600 to be directed to that person.

When should I start therapy?

Typically, treatment should begin as early as possible. Treating a problem early helps to prevent it from becoming chronic and in the prevention of future problems. This decreases the length of time you may require treatment and reduces healthcare costs.

What should I expect during my first visit?

The therapist will perform an evaluation consisting of taking your history, testing and measuring, assessing function and developing a plan of care.

Do I need a referral to come to therapy?

A referral depends on what insurance you have. We suggest you call your insurance company to verify your referral requirements prior to your arrival.

How often will I be attending?

This will be dependent on the outcome of your evaluation and discussion with your therapist. Typically patients are seen twice per week.

How long is each session?

Typically sessions are 30-45 minutes.

What should I bring for my first visit?

Bring your prescription from the doctor, any other paperwork you feel may be beneficial for the visit, driver’s license, co-pays/deductibles, and any of our required paperwork that is filled out prior to the visit.

What should I wear?

Please arrive wearing loose, comfortable clothing.

Do I need a prescription for therapy?

Yes. Even though there is direct access, most insurances require a order or referral to reimburse for services.

What is speech therapy?

Speech therapy focuses on the ability to understand words spoken to you and the ability to use words to express yourself. While many of our patients are children with developmental disorders, we also treat many adults who have suffered from a stroke, head injury or other diseases. Speech therapy services also include evaluation and treatment of feeding and swallowing concerns.

What is occupational therapy?

Therapists work with patients to improve functional use of their hands and arms after an injury or disease. Occupational therapists treat patients with a variety of upper extremity disorders such as hand/wrist fractures, nerve injuries, arthritis and tendonitis, as well as a number of neuromuscular disorders. Occupational therapy aims to restore activities of daily living through exercise and strengthening.

What is physical therapy?

Physical therapy is a profession whose practitioners utilize movement, various hands on techniques, exercise of all types, and modalities (heat, electricity, ultrasound, etc) in order to improve your potential to control pain and return to your highest level of function.

Home Care FAQs

How would I report a concern about quality or safety?

You can contact any member of our Leadership team, our Quality Department, or our Patient Relations Specialist by phoning the hospital’s main number and asking the Operator.  As a Joint Commission accredited organization we are also required to notify you that you can contact them in the following ways:

–        At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website

–        By mail to “The Office of Quality and Patient Safety  (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

What should my home health staff do for my care?

  • Check what you’re eating and drinking.
  • Check your blood pressure, temperature, heart rate, and breathing.
  • Check that you’re taking your prescription and other drugs and any treatments correctly.
  • Pain Management
  • Check your safety in the home.
  • Teach you about your care so you can take care of yourself.
  • Coordinate your care. This means they must communicate regularly with you, your doctor, and anyone else who gives you care.

How do I find a home health care provider?

If your doctor or referring health care provider decides you need home health care, they should give you a list of agencies that serve your area or you may click here.   They must tell you whether their organization has a financial interest in any agency listed.

What type of issues should I be aware of regarding insurance coverage for home health care?

If you get your Medicare benefits through a Medicare health plan, check with your plan to determine your Medicare-covered home health benefits.   Click here.

If you have a Medicare Supplement Insurance (Medigap) policy or other health insurance coverage, tell your doctor or other health care provider so your bills get paid correctly.

What is the goal of home health care?

The goal of home health care is to treat an illness or injury. Home health care helps you get better, regain your independence, and become as self-sufficient as possible.

What are some examples of skilled home health services?

  • Wound care for pressure sores or a surgical wound
  • Patient and caregiver education
  • Intravenous or nutrition therapy
  • Injections
  • Monitoring serious illness and unstable health status
  • Home Exercise program following a joint replacement, stroke or brain injury

What is home health care?

Home health care is a wide range of health care services that can be given in your home for an illness or injury. Home health care is usually less expensive, more convenient than and just as effective as care you get in a hospital or skilled nursing facility (SNF).

Pain Clinic FAQs

What happens on the day of my pain management procedure?

You will receive specific education and instructions on the procedure that you have been scheduled for after discussion with the physician. Generally most injections require you to have a responsible adult with you to drive you home after the procedure. If you do not have someone to drive you home, your procedure will  need to be rescheduled. You can take your medications and eat a light meal prior to your procedure unless otherwise instructed. You are advised not to work or return to work the day of the procedure. You will be advised to go home and rest for the remainder of the day.

Arrive at the scheduled time that was provided to you when your appointment was scheduled. You do not need to arrive any sooner. After registration, a nurse will review any changes in your health, review your medications, obtain your vital signs and answer any questions you may have prior to your injection. After the injection, you will have a short recovery where a nurse will review your discharge instructions and provide you with any follow up visits.

What should I expect during my first visit to the Pain Clinic?

You will be asked to complete a questionnaire about your medical history and pain, and will be examined and evaluated. You may download this form and bring the completed form to your visit.  An individualized treatment plan will be developed for you relating to the nature of your pain. Treatment will be performed at Northeast Rehabilitation Hospital as an outpatient basis.

What should I bring with me to my pain management appointment?

Please bring with you to your appointment any medical records or X-ray reports you have related to your pain, medications you are currently taking, and any information you have relating to health insurance coverage.

How do I set up an appointment at the Pain Clinic?

Your physician needs to set up your initial referral to the Pain Management Center. Your physician can either contact our office to initiate your referral request or fax to us directly your demographics, office notes with a history describing your pain and reason for referral, including current medications as well as an outline of any previous medications, tests, X-rays and treatments.

Patient Billing FAQs

Our Network’s Standard Charges

STANDARD CHARGE DISCLAIMER TEXT

The information provided is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster, which Northeast Rehabilitation Hospital posts on an annual basis. Standard charges shown in the chargemaster do not necessarily reflect what a patient ultimately pays for services and therefore may not be a helpful tool to estimate their out of pocket responsibility or to compare hospital costs.
Because the chargemaster rates are updated periodically, patients should contact our Patient Accounts staff at Northeast Rehabilitation Hospital 603-890-7600 for information about the cost of your care.

NHHA Price Transparency FAQs
Chargemaster For Our Pharmacy
Chargemaster For Our Hospital Services

Who should I contact if I have a billing question?

The Billing Department is available Monday through Friday from 8:00 AM – 4:30 PM to answer your billing questions. You may dial the number of the biller handling your account as shown on your statement or you may call 603-890-7600 to be directed to that person.

Will my insurance cover therapy?

Prior to your first visit, our pre-registration team will make every effort to verify your insurance coverage. This is not, however, a guarantee of payment. That will be determined by your insurance plan once the claim has been billed. Authorizations and referrals must be in place if they are required by your plan. Should you need it, the Billing Department will work with you to minimize any financial burdens. Payment plans can be arranged for any substantial co-responsibility balances you may owe.

What is a deductible?

This is an amount pre-determined by your particular health plan and usually must be met or satisfied before the insurance plan will make any payment.

What is coinsurance?

This can be an amount that you must pay after you have met your deductible. It is based upon a percentage of the allowed amount owed for the services you receive.

What is an ‘out-of-pocket’ amount?

This is usually the maximum amount that you are required to be responsible for. After that is reached in any plan year, the plan usually pays 100% of the allowed costs for services.

What is a copy or copayment amount?

This is a flat fee as determined by your health plan that you are responsible for usually at each visit or encounter. All copays are collected at the time of the visit.

Human Resources FAQs

How would I report a concern about quality or safety?

You can contact any member of our Leadership team, our Quality Department, or our Patient Relations Specialist by phoning the hospital’s main number and asking the Operator.  As a Joint Commission accredited organization we are also required to notify you that you can contact them in the following ways:

–        At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website

–        By mail to “The Office of Quality and Patient Safety  (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

How do I apply?

NRHN accepts only online applications. To explore our available jobs and their descriptions please search here.

I don’t have a resume, do I still complete the online application?

Yes. Your completed application will include work history, education and applicable certificates/licenses. This completed application will allow us to compare your experience and skills against the job requirements.

What happens to my application when I apply online?

Your application is automatically routed to our Healthcare Recruiter who will review your experience and skills to determine if they meet the requirements of the position. Our Healthcare recruiter will then forward your application onto the manager hiring for the position to review.

Will I be contacted after I submit my application?

You will receive an automatic email notification once you submit your application. We receive many applications and will reach out to those applicants that we would like to schedule an interview with.

Who should I call to follow up on my application?

Although we would love to speak to all applicants, our managers are treating/working managers and often with patients. We do thoroughly review applications for all open positons, so please be assured that your application is viewed and you will be contacted if the hiring manager would like to interview. You can always log back into the system to view the position, if it is not on the posting that does mean it was filled.

Is there a limit to the number of jobs to which I can apply?

You are encouraged to apply for the positions that best meet your qualifications and interests. You may see multiple positions in different clinic sites, however we encourage you to maintain a targeted search and apply for those that are the hours and location you would like to work.

How should I prepare for my interview?

Congratulations on this next exciting step in your career search! The manager or Healthcare Recruiter will provide details about the interview such as the date, time and locations of the appointment.

Before you arrive for your appointment please review the history of NRHN and think about your previous employment responsibilities and accomplishments and how these can impact exceptional patient care here at NRHN. Professional attire is always appreciated.

Smile! Interviews do tend to bring out nerves, but remember we are excited to meet you and get to know you and what you can bring to NRHN!

What are the employment options offered at NRHN?

NRHN offers full-time, part-time and per diem to fil every schedule.  These options include:

  • Full-time: A regular schedule each week of between 30 and 40 hours.  Full insurance benefits are available.
  • Part-time: A regular schedule less than 30 hours per week.  Pro-rated full insurance benefits are available at 20 hours per week or more.
  • Per-diem: Unscheduled employment on an as needed basis, often by the day, but may be utilized for unspecified periods of time based upon the needs of the hospital/network.  Per diem positions in some departments are subject to a required commitment to retain per diem status.

What is a pre-employment health screen?

Once an offer is extended from Human Resources it is a prerequisite that you successfully passs a pre-employment health screen and have proof of certain immunizations.  Please see our Employee Health and Wellness information for the requirements.

What will my orientation be like?

Your start date will be a schedule New Employee Orientation date, this full day provides an overview of required information delivered by the experts in their field employed here at NRHN.  Depending on the position you are hired for, your orientation continues in the department with the appropriate schedule for the required trainings.  Information on your orientation schedule will be provided by Human Resources.  Professional dress is required.

What should I expect from my home health care?

  • Doctor’s orders are needed to start care. Once your doctor refers you for home health services, the home health agency will schedule an appointment and come to your home to talk to you about your needs and ask you some questions about your health.
  • The home health agency staff will also talk to your doctor about your care and keep your doctor updated about your progress.
  • It’s important that home health staff see you as often as the doctor ordered.