Northeast Rehabilitation Hospital Network complies with applicable Federal and State civil rights laws. Our policies prohibit discrimination, including unfavorable difference in treatment, bullying, abuse, or harassment, against an individual because of their race, religion, color, ethnicity, ancestry, national origin, age, marital status, socioeconomic status, language, physical or mental disability, sex, pregnancy or related conditions, actual or perceived sexual orientation, gender identity or expression, or any other protected status as defined by Federal, state, or local law.
Northeast Rehabilitation Hospital Network also provides services such as:
- Free qualified sign language interpreters to assist people to communicate effectively as needed.
- Written information in other formats, as requested.
- Free language assistance services, such as qualified interpreters and information written in other languages, to people whose primary language is not English.
- Reasonable accommodations or modifications in our policies, practices, and procedures on the basis of disability, unless it would result in undue hardship or fundamental alteration of the program.
- Reasonable accommodations based on sincerely held religious beliefs that do not cause a substantial burden.
If you need reasonable accommodations, modifications, appropriate auxiliary aids and services, or language assistance services, please contact (603) 893-2900.
Northeast Rehabilitation Hospital Network strives to provide quality care and a full spectrum of rehabilitative services in a non-discriminatory manner. However, if you or your representative are unsatisfied with the services provided or believe that you have been discriminated against, please refer to the following contact information to file a complaint.
If a patient or representative is dissatisfied with the services being provided, we strongly encourage that you seek resolution with the staff member or immediate supervisor of the area where the dissatisfaction is experienced. This often leads to timely and satisfactory resolution. If your concern is not resolved to your satisfaction, please contact the Compliance Officer.
Compliance Officer
70 Butler Street; Salem, NH 03079
Phone: (603) 681-3015; Fax: (603) 893-1628
compliance@northeastrehab.com
You can file a grievance in person or by mail, fax, or email.
The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard ; Oakbrook Terrace, IL 60181
Phone: (800) 994-6610; Fax (630) 792-5636
Website: www.jointcommission.org
You may also file a civil rights complaint with the following Federal Agencies:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building; Washington, D.C. 20201
Phone: (800) 368-1019; (800) 537-7697 (TDD)
Complaint forms are available at www.hhs.gov/ocr/complaints/index.html
U.S. Commission on Civil Rights
1331 Pennsylvania Avenue, NW; Washington, DC 20425
Phone: (202) 376-8128; Voice TTY Relay: 711
Website: www.usccr.gov/contact/complaints