April 24th through April 28th is National Patient Experience week and I’d like to take this opportunity to recognize and thank all of you for the exceptional care you provide to our patients and families every day throughout the year. I have learned through my years as CEO that every individual makes a difference. Whether you are a member of our clinical team providing direct care, a housekeeper cleaning a room, a representative helping someone with billing questions, assisting a family by providing directions, or keeping our environment clean and safe that you are all part of making our patient experience a positive one at every point of contact.
I‘ve had an opportunity to read countless comments and thank you letters from patients and families that speak about the caring, professional and compassionate care they have received throughout our network. We have shown our expertise in delivering high quality care through teamwork, collaboration and an unwavering commitment to service excellence, quality and safety.
Thank you for your dedication to rebuilding lives through providing hope, compassion and a dedication to excellence. To show our appreciation for your dedication to our mission, vision and core values we have a few activities planned throughout the week.
Thank you for all that you do every day.
Sincerely, John Prochilo, CEO