How would I report a concern about quality or safety?
You can contact any member of our Leadership team, our Quality department, or our Patient Relations Specialist by phoning the hospital’s main number and asking the Operator. As a Joint Commission accredited organization we are also required to notify you that you can contact them in the following ways:
– At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website
– By fax to 630-792-5636
– By mail to “The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181
Our Network’s Standard Charges
STANDARD CHARGE DISCLAIMER TEXT
The information provided is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster, which Northeast Rehabilitation Hospital posts on an annual basis. Standard charges shown in the chargemaster do not necessarily reflect what a patient ultimately pays for services and therefore may not be a helpful tool to estimate their out of pocket responsibility or to compare hospital costs.
Because the chargemaster rates are updated periodically, patients should contact our Patient Accounts staff at Northeast Rehabilitation Hospital 603-890-7600 for information about the cost of your care.
What happens on the day of my pain management procedure?
You will receive specific education and instructions on the procedure that you have been scheduled for after discussion with the physician. Generally most injections require you to have a responsible adult with you to drive you home after the procedure. If you do not have someone to drive you home, your procedure will need to be rescheduled. You can take your medications and eat a light meal prior to your procedure unless otherwise instructed. You are advised not to work or return to work the day of the procedure. You will be advised to go home and rest for the remainder of the day.
Arrive at the scheduled time that was provided to you when your appointment was scheduled. You do not need to arrive any sooner. After registration, a nurse will review any changes in your health, review your medications, obtain your vital signs and answer any questions you may have prior to your injection. After the injection, you will have a short recovery where a nurse will review your discharge instructions and provide you with any follow up visits.
What should I expect during my first visit to the Pain Clinic?
You will be asked to complete a questionnaire about your medical history and pain, and will be examined and evaluated. You may download this form and bring the completed form to your visit. An individualized treatment plan will be developed for you relating to the nature of your pain. Treatment will be performed at Northeast Rehabilitation Hospital as an outpatient basis.
What should I bring with me to my pain management appointment?
Please bring with you to your appointment any medical records or X-ray reports you have related to your pain, medications you are currently taking, and any information you have relating to health insurance coverage.